Refund Policy
(Effective as of Nov 22, 2024)
At DREAVERR DIGITAL SOLUTIONS LLP (“we,” “us,” or “our”), operating under the brand name SGG Research, we are dedicated to delivering high-quality digital products and services. This Refund Policy outlines the terms and conditions regarding refunds for our subscription-based daily email report service (“Service”), in compliance with our payment partner Paddle’s refund guidelines.
1. No Refunds
Nature of Digital Products:
Due to the instant delivery and accessibility of our digital content upon purchase, all sales are final. Once the reports have been sent, the service is considered delivered, and refunds cannot be issued.
Irrevocable Access:
As digital products cannot be returned after delivery, and subscribers gain immediate access to content, refunds are not available for services already rendered.
2. Subscription and Automatic Renewal
Monthly Subscription:
The Service operates on a monthly subscription model. Subscriptions are set to renew automatically at the end of each billing cycle unless canceled.
Cancellation Policy:
You may cancel your subscription at any time by logging into your account or contacting us. To avoid charges for the next billing cycle, cancellations must be completed before the last day of the current subscription period.
Effect of Cancellation:
Upon cancellation, you will retain access to the Service until the end of the current billing period. Partial refunds are not available for any remaining days in the subscription period.
3. Exceptions to the No-Refund Policy
While we enforce a strict no-refund policy, exceptions may apply in certain cases:
Duplicate Charges:
If you were charged more than once for the same subscription period, please contact us for a refund of the duplicate charge.
Non-Delivery:
In rare cases where the reports are not delivered due to technical issues on our end, please notify us within 7 days of the incident. After verification, we may provide a refund or extend your subscription period.
4. How to Request an Exception
Contact Us:
To request an exception, email us at [email protected] with the subject line “Refund Exception Request.”
Required Information:
Please include your full name, the email address associated with your account, the transaction date, and a detailed explanation of the issue.
Response Time:
We aim to respond to all refund exception requests within 5 business days.
5. Chargebacks and Disputes
Resolution First:
If you encounter an issue with the Service, we encourage you to contact us directly to resolve it before initiating a chargeback or dispute through your payment provider.
Unauthorized Chargebacks:
Filing a chargeback without attempting to resolve the issue with us may result in termination of your account and access to the Service.
6. Paddle’s Role as Payment Provider
Payments are processed securely through our payment partner, Paddle. Any refunds approved under this policy will be issued through Paddle. For further details, you can review Paddle’s policies at Paddle Refund Policy.
7. Changes to This Refund Policy
We reserve the right to modify this Refund Policy at any time. Changes will take effect immediately upon being posted on our website. Your continued use of the Service after changes indicates acceptance of the revised terms.
8. Governing Law
This Refund Policy is governed by the laws of CANADA British Columbia without regard to its conflict of law principles.
9. Contact Information
If you have questions or concerns regarding this Refund Policy, please contact us:
Email: [email protected]
Address:
DREAVERR Digital Solutions LLP
1103 - 11871 Horseshoe Way
Richmond, British Columbia, Canada V7A 5H5
